FAQs

Can I read or work whilst I use my Retimer?

Yes. The Retimer is designed to fit over your reading glasses. The light source is soft so that you are not inhibited from reading or working.

Will the Retimer fit me?

The Retimer is designed to fit 95% of the population. If you have an average or slightly large or small head, the Retimer will fit. The device is also made from a material which flexes and contours to your head. This ensures it is stable and comfortable

How long does it take for the Retimer to start working?

Results vary from person to person. Generally, you will notice a shift in your body clock within 3 days of use. A similar timeframe is required to realize a benefit for the winter blues.

How long does the battery last for?

Approximately 4 hours (if the battery has been fully charged). This will fluctuate depending on status of battery charge and temperature.

Am I allowed to take the lithium rechargeable battery on a plane?

Yes. The battery used complies with international requirements for passenger hand luggage or stowed luggage containing a lithium battery. If you are carrying multiple Retimer’s with you, please check with airline to ensure this meets their rules. The battery cannot be removed from the product.

Does the RE-TIMER come with a carry case?

Yes. Each Retimer comes with a premium case for transportation.

Can I re-charge my RE-TIMER if I do not have a USB port for charging?

The Retimer comes with a USB cable for recharging. If you would like to re-charge your device from a wall outlet, you will need to obtain a wall adapter from your local retailer. Ensure you obtain a wall adapter which is compatible with the USB cable.

Can I use the device more than once a day?

For most people, it is sufficient to use the Retimer once a day. We recommend you only use the device for 50 minutes or less each 24 hour period.

Is RE-TIMER safe for children?

The Retimer is not suitable for children younger than 12 years old as the crystalline lens has not yet matured. Their eyes do not yet filter light in the same way that it does for adults. The result is a sensitivity to light that is too great.

I am on a light sensitive (photosensitizing) medication, is it okay for me to use the light?

Although the Retimer does not produce the wavelengths that photosensitizing medications react to, we recommend that you avoid using any light therapy, and avoid direct sunlight until you are no longer using photosensitizing medication.

I suffer from an eye condition, can I use the Retimer?

If you suffer from a medical condition you should consult your doctor before using this product. The Retimer is not a medical device. We recommended you do not use the Retimer if you have or have had any of the following: Any eye disease such as, but not limited to, cataracts, glaucoma, retinal disorders (e.g. macular degeneration) or have undergone eye surgery. Consult an ophthalmologist before use if you have any concerns

Is the light source safe for the eyes of an adult?

Yes. The Retimer has undergone independent ocular safety testing.